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The au pair that we were matched with was NOT infant qualified (did not know anything about caring for a baby and had no common sense as a care taker despite 3 full weeks of training by us -- didn't know that you need to support a baby's head, never bathed a baby, etc.), lied on her application (said she watched many babies at an orphanage, when in fact she said that she worked in "fashionables" when she arrived) and once in America (told her counselor that we were forcing her to work more than 45 hours per week and forcing her to clean the whole house -- both 100% false), stole cash from us (cash gifts that we received for baby's birth), and filed a false police report against us (claimed that we stole her iPad -- though we don't have one and never saw her with one either).

Despite all of this, we could not get a refund for the big upfront fees paid to Au Pair in America. The counselors are shady, blamed us for the entire situation after hearing the au pair's lies without hearing both sides of the story first, and company/representatives stopped responding. What a scam.

Reason of review: Poor customer service.

Monetary Loss: $1000.

Preferred solution: Full refund.

Location: Stamford, Connecticut

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Guest

Our aupair is actually a pretty honest, trustworthy person... Except that she "stretched the truth" by far about being infant qualified.

She admitted to me yesterday when talking to her, that she actually did not have much experience with babies under 1 at all. In Thailand, most Aupairs come with infant experience we nice from taking care of neices/nephews. This is what she claimed. However, turns out she was only taking care of a nephew 1 and older, for a few hrs at a time.

I couldn't believe how little she knew about babies and how much I had to teach her in the past 2 Months. She admits now that she thought before coming to our house, that "there would not be much to caring for a baby, and that she'd learn as she goes". During our Skype interview, she expressed total confidence in her infant experience and exaggerated her infant hours. My point in telling all this, is that there MUST be more careful screening for these aupairs who claim to be infant qualified and are totally not.

Allowing an au pair to work with infants (we have 2), without experience is dangerous for the infants they take care of. I'm just thankful that I wasn't leaving for work everyday, and that I could be home to supervise our au pair and teach/correct her "big" mistakes due to her lack of experience. I had to spend the past 2 months educating her about infants. I feel like the agency should give us some of our money back for this.

I as the host mom should not be having to spend so much time educating the au pair. Isn't having an au pair supposed to be to make your life easier?

Bottom line is, these agencies have to implement better screening for the aupairs actual knowledge about babies prior to matching them with families.

Isn't their any legal responsibility for the agency if they don't screen carefully enough? Would it be crazy if any interested aupairs had to pass a screening exam to test for the most basic safety knowledge?

Guest

A similar situation happened to me with that shady agency "Au pair in America". The community counselor and the staff from the agency would not respond to me.

My au pair also lied about her experience. I am going to report the agency to Department of State since they are supposedly monitored by them. The au pair left with no notice.

She made arrangements with the community counselor and the agency without telling me. Au pair in America is a scam!!

michelle o Rli
reply icon Replying to comment of Guest-1060334

Our au pair made false claims of child abuse so that she could have her air fare paid for after she decided to go home. She left like a criminal in the night after I approached her about the multiples lies she had told us in regards to her reason for leaving.

The au pair counselor was not very helpful at all and in fact very rude. The counselors could care less about the paying customer they would rather protect these au pairs who will go to any lengths. There isnโ€™t even an investigation when they make false reports like that. The agency just documents it and adds it to your profile.

These girls lie about their experience and level of ability. Our au pair had made a small note about being picked on in school and needing to take anxiety medicine for a couple months until she was able to move on to another grade. But we didnโ€™t think much of it because it had been over five years since it happened and she had documentation for it. But when she came to us it was very clear to my husband and I that there was some mental illness and depression issues with this girl.

She was friends with a neighbors au pair and we caught her in multiple lies. Bottom lie she was deceitful, manipulative and very immature. The agency handled it so badly that we will never ever have an au pair again. It was a horrible experience.

You never really know the person you are getting and they live in your home. We should all be so weary.

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